This Refund Policy applies to all subscriptions to the SEVEN:THREE service (the "Service"), sold by SEVENTHREE LLC ("SEVENTHREE LLC," "SEVEN:THREE," "we," "us"). It should be read together with our Terms of Service.
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your initial subscription payment, including a charge that occurs when a free trial converts to a paid subscription.
2. Free trials
New subscriptions on standard plans begin with a 14-day free trial. A valid payment method is collected at signup, but you are not charged until the trial ends. If you cancel before the trial expires, you are never charged, so no refund is needed. If your trial converts to a paid subscription, the resulting charge is covered by the 30-day money-back guarantee above.
3. Cancellation vs. refund
- Cancellation stops future renewals. You may cancel at any time through the billing portal. Cancellation takes effect at the end of the current billing period (or trial period), and you retain access until then. Cancellation by itself does not trigger a refund of amounts already paid.
- Refund returns money already paid. Within the 30-day guarantee window you can request a refund of your initial payment. After 30 days, payments are non-refundable except where required by law.
- No partial-period refunds are provided for unused time within a billing period, except as described in this policy or where required by law.
4. Network/Agency subscriptions
Network/Agency subscriptions are billed at a negotiated rate per connected channel. The 30-day money-back guarantee applies to the initial Network/Agency payment. Prorated charges for channels added mid-period are non-refundable once the corresponding service period has begun, except where required by law.
5. How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund:
- Visit paddle.net and look up your order, or
- Email us at hello@seventhree.ai with the email address used at purchase and your order details.
Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer. Refund mechanics are also governed by Paddle's Refund Policy and Paddle's Buyer Terms.
6. Failed payments
If a renewal payment fails, our payment provider will retry the charge. If payment ultimately fails, your subscription may be paused or canceled and access to the Service suspended. Amounts successfully collected remain subject to this Refund Policy.
7. Contact
SEVENTHREE LLC · Email hello@seventhree.ai.